We believe in full disclosure of our business practices and invite you to compare how we do business with any other company in our industry. When you reserve equipment or services with Party Hoppers, we are making a firm commitment to you to be there on time with quality equipment. That means we cannot book the equipment you have reserved for any other event on that day. That's why we ask for prepayment at the time you reserve your equipment. The prepayment reserves the equipment just for you and your event. Please note prepayments are not refundable. Here are the details:
If your total is under $500 or if you are booking your event within two weeks of the event date, the total amount is due at the time your book your event with us.
If your total is more than $500, we accept a 50% prepayment at the time your book your event. The balance is due before your event. Payments can be made by check or credit card. We do not accept cash payments.
Prepayments are not refundable but may be applied to a future event. Whether you made a payment of 50% or 100%, we do not refund prepayments. They are your commitment to us and our commitment to you. Because we do not double book equipment like most other vendors, we have lost the revenue from your event if you cancel. We will always try to work with you to reschedule.
We accept VISA, MasterCard, American Express, and Discover cards along with checks. Our delivery teams may have several events on any given day and it is difficult for them to properly secure cash payments. We also accept company or institutional purchase orders in lieu of prepayments. Party Hoppers is an authorized Microsoft vendor and can process invoices for Microsoft events through its vendor purchasing system.
Reservations or Holding Equipment
To be fair to all our customers, Party Hoppers cannot place a hold on equipment unless a payment or deposit has been made. Once you have reserved the equipment and met your prepayment, the equipment is yours and will not by booked out to anyone else.
Ready to Book Your Equipment?
Equipment can be booked for most simple orders over the internet by clicking on the "Request Estimate" button under any piece of equipment on our website. We also take orders over the phone. We are available in the office Monday-Friday from 9:00 am until 5:00 pm. Once you're ready to reserve the equipment and date, please give us a call or send us the form below and we'll call you. Reserving equipment and getting order placed correctly requires us to ask questions about your event so we'll know things like setup obstacles, stairs and hills, the type of surface we'll be setting up on, electricity and/or water availability, and much, much more. It also gives us a chance to make sure you know the equipment fits your needs. After you've stressed over an event and paid the amount required, we want to be absolutely certain, that nothing goes wrong.
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