FREQUENTLY ASKED QUESTIONS

Here we have provided some answers to the most common questions that our customers have. If your question is not covered please feel free to give us a call @ (425) 888-1818 or contact us and we will be more than happy to answer any specific questions that you might have.

1. Do I need a large area for the hopper?

2. Do I need grass for the hopper?

3. What preparations do I need to make?

4. Can I have my party at the park?

5. What if it rains?

6. What areas do you serve?

7. Can you take Hoppers up or down stairs to set up?

8. How & When do I pay?

1. Do I need a large area for the hopper?

It depends on which unit you rent, add about 10 feet to the dimensions of the hoppers you choose.

2. Do I need grass for the hopper?

We prefer to set the hopper on grass rather than concrete or asphalt. If you do not have a grass area, we can set up on cement using extra tarpping to protect the unit and sandbags to anchor it down. Just let us know ahead of time so we can bring the extra equipment.

3. What preparation do I need to make?

Nothing. We set up, clean, and take down. You just show us the location you would like the hopper to be in and where the power source is.

4. Can I have my party at the park?

Yes, we can set up at some parks. You will need to do the legwork and check into permits, reservations, and insurance certificate requirements. We can provide the insurance certificate, but it takes extra time so get an early start. Don't forget to ask about power. If power is not available we do have generators available for an additional charge. We will also need the name and phone number of the contact person you spoke to so we can verify information, even if there are no requirements. An finally, there will be an extra $25 charge for park rentals.

5. What if it rains?

Unless conditions are severe, the hoppers can still be used. We are more concerned with wind. If the wind is over 20 mph we can't set up. As for rain, the basic units are covered, but will still get wet inside through windows. The combo units do not have tops on them and the kids get very wet. We always confirm 2 days before set-up. If it looks bad at that point, we'll talk about options.

6. What areas do you serve?

We prefer to travel within 40 miles of North Bend. However, if you need a hopper and are outside this distance, we will deliver for an additional $25.00 - $75.00 charge.

7. Can you take hoppers up or down stairs to set up?

We can do steps, but it's tough. These hoppers are really heavy. We will do up to 5 steps at no extra charge but over 5 we will need to charge an extra $25 - $50 charge depending on the number of stairs.

8. When & how do I pay?

We collect on delivery, no deposit required, but please respect your reservation & cancel early if needed, We accept cash, check, Visa or Mastercard.